Thank you for choosing SharkFin Studios! I want every session to be easy, enjoyable, and something you're genuinely happy with. These policies explain how booking, payment, cancellations, and delivery work so there are no surprises. If anything here is unclear, just ask. I'm happy to talk it through before you book.
— Chris Parker, Owner & Photographer
A 50% retainer is required at the time of booking to secure your date. The remaining balance is due 7 days before the event.
Cancellations must be made in writing (email is fine).
Quoted rates include estimated travel costs. Any pre-booked travel — airfare, hotel, ground transportation, or vehicle rentals — is non-refundable once booked, regardless of when a cancellation occurs. If actual travel costs exceed the retainer, the difference will be invoiced separately.
If an event or service requires rescheduling, it must be done at least 7 days prior to the original event date. Your retainer will be applied to the newly scheduled date and time. Any rescheduling requested within the 7-day window will be treated as a cancellation. Any non-refundable travel costs already incurred remain your responsibility.
Your 50% retainer and remaining balance (see Retainer & Payment above) can be paid by ACH, check, credit card, or Zelle. For company bookings, I'm happy to invoice your accounts payable team. Invoices for company bookings are due within 30 days of the invoice date, unless otherwise agreed. I know payment processes can take a little time, so there's plenty of room built in: balances unpaid more than 60 days past the invoice date are subject to a late fee of 1.5% per month on the outstanding balance. If your team needs different terms, just let me know ahead of time and we'll work something out.
Your finished images are delivered by private online download link within 3 business days after your session, as high-resolution JPEG files. For group headshot days, images are organized by person, and I'll flag anyone I couldn't identify so your team can confirm. The 14-day review window in the Satisfaction Guarantee starts on the delivery date.
Every image you receive includes professional editing and light retouching, such as minor skin blemishes, stray hairs, or covering tattoos on request, at no extra charge. Advanced retouching, such as body reshaping, background replacement, or compositing, is quoted separately. Unedited original files aren't provided.
Once the images are delivered, you'll have 14 days to review them and let me know if anything needs to be corrected. Corrections are always free. If editing can't resolve the issue, I'll reshoot at no charge, including my session fee, as long as it's requested within that 14-day window. For shoots that require travel, only the travel costs for the reshoot would need to be covered. Once your images are approved and delivered, I keep a copy on file, but only at a smaller, lower resolution. That means edits or changes after approval aren't possible, so please take the full 14 days to review.
SharkFin Studios keeps the copyright to all images. With full payment, you receive a license to use your images anywhere you need them: websites, LinkedIn and social media, proposals, company directories, marketing materials, and printing. A print release is included, so you can print your images wherever you like. Paid advertising, resale, or transferring rights to third parties require my written permission first. Please don't alter images beyond cropping without asking me first.
I may share favorite images from your session in my portfolio, on my website, and on social media (Facebook/Instagram @sharkfinstudios). If you'd rather I didn't, just tell me in writing before or after your session and I won't use them. No problem at all. For corporate clients, I won't publish employee headshots without the company's approval.
Your download link stays active for 30 days, so please download and back up your images right away. Once your images are approved and delivered, I keep a copy on file, but only at a smaller, lower resolution. That means edits or changes after approval aren't possible, so please take the full 14 days to review. Re-sending images after the download link expires isn't guaranteed.
I respect your privacy. When your team books through the SharkFin booking page, I only ask for first and last name, plus an email address if you'd like an email confirmation or calendar invite. Your information is stored securely and used only to schedule and deliver your session. It is never sold or shared outside your organization's coordinator. See our Privacy Policy for details.
In the rare event that I can't photograph your session because of illness, emergency, equipment failure, or circumstances beyond my control, I'll reach out right away to reschedule. We'll reschedule at no cost to you; if a new date doesn't work for you, any payments for services not provided will be refunded. My total liability is limited to the amount you paid for the session.
Questions about any of these policies, or ready to book? I'd love to hear from you.
I typically respond within 24 hours.